Senior Associate - Advanced Duty Collection (ADC)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Associate in Advanced Duty Collection supports the collection and administration of customs duties, taxes, and related charges for DHL shipments. Typical responsibilities include reviewing shipment and billing information, contacting customers regarding outstanding payments, resolving account discrepancies, updating records, and coordinating with customs, finance, customer service, and operations teams. Candidates are generally expected to have experience in billing, collections, finance operations, customer service, or logistics, together with good numerical ability and attention to detail. Strong communication skills, spreadsheet proficiency, process discipline, and the ability to meet service and collection targets are important. Experience with DHL systems, customs procedures, or shared-service environments would be advantageous. The role also requires professionalism, confidentiality, and the ability to manage competing priorities accurately.

About the employer

DHL is a global logistics and delivery company operating across more than 220 countries and territories. It provides express parcel delivery, freight forwarding, supply-chain management, e-commerce logistics, and international mail services. As part of DHL Group, the company connects businesses and consumers through air, road, ocean, and contract logistics networks. DHL is known for its international reach, technology-enabled tracking, customs expertise, and focus on reliable, time-sensitive delivery. In Malaysia, its operations support importers, exporters, manufacturers, retailers, and online businesses through service centres, hubs, warehouses, and customer-support teams. Employees typically work in structured, process-driven environments where accuracy, compliance, customer service, teamwork, and operational efficiency are highly valued. The company also promotes sustainability, employee development, and workplace safety across its global operations.