This role supports Grab’s enterprise key accounts in Indonesia by building client relationships, coordinating account activities, monitoring performance, preparing reports, and helping develop solutions that improve customer retention and revenue. Candidates are generally expected to have a bachelor’s degree or equivalent experience, strong communication and presentation skills, commercial awareness, and the ability to manage multiple priorities. Experience in account management, sales, partnerships, business development, or technology platforms is advantageous. The successful candidate should be analytical, proactive, organized, comfortable working with cross-functional teams, and able to communicate effectively in English and Bahasa Indonesia.
Grab is a Southeast Asian technology company headquartered in Singapore, providing services across mobility, food delivery, parcel delivery, digital payments, financial services, and business solutions. It operates in several countries, including Indonesia, where its platform connects consumers, driver-partners, delivery partners, merchants, and enterprise customers. Grab’s mission focuses on using technology to improve access to everyday services and create economic opportunities throughout the region. The company offers a fast-paced, data-driven working environment and often collaborates across commercial, operations, product, technology, and financial-services teams. In Indonesia, Grab serves a broad market ranging from individual consumers and small merchants to large corporate accounts. Compensation varies by experience, location, and job level, while benefits may include health coverage, leave, incentives, and professional development support.
Indonesia offers diverse career opportunities, with Jakarta on Java serving as the main center for technology, finance, consulting, logistics, sales, and corporate roles. Other opportunities are growing in Surabaya, Bandung, Medan, Makassar, and Bali, especially in tourism, technology, retail, and operations. Indonesian culture values hospitality, community, respect for seniority, and relationship-building; punctuality and professional communication remain important. Jakarta provides extensive services and networking but has heavy traffic and a fast-paced lifestyle. Bali offers a more relaxed setting but can be expensive in popular areas and has a smaller corporate market. Foreign employees normally need employer sponsorship and the appropriate work and residence permits; working on a tourist visa is not permitted. Relocation costs, housing, healthcare, taxation, and schooling should be checked before moving. Learning basic Bahasa Indonesia is highly beneficial for workplace integration and daily life.
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