Head of Account Management

Role summary

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The Head of Account Management leads DHL’s strategic customer-account function in Japan, overseeing retention, growth, service quality and commercial performance. The role typically requires substantial experience in key-account management, customer relationship management, logistics or supply-chain services, and people leadership. Strong commercial judgment, negotiation ability, financial awareness and knowledge of B2B customer needs are expected. The successful candidate should be comfortable working with multinational stakeholders, using account data to identify growth opportunities, resolving escalated issues and developing actionable customer plans. Fluent business-level Japanese and English, excellent communication skills, and the ability to influence across sales, operations and customer-service teams are likely to be important.

About the employer

DHL is a global logistics and supply-chain company operating across international express delivery, freight forwarding, contract logistics, e-commerce and domestic delivery. It is part of DHL Group and serves businesses ranging from small enterprises to large multinational corporations. In Japan, DHL supports customers with time-critical international shipping, customs services, transportation, warehousing and integrated supply-chain solutions. The company is known for its broad international network, technology-enabled logistics services and emphasis on customer experience, operational reliability and sustainability. Depending on the business unit, employees may work closely with sales, account management, customs, transport, warehouse and customer-service teams. DHL generally offers a multinational working environment, structured processes and opportunities to collaborate across countries and functions.