Operations Specialist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Specialist supports the efficient delivery of DHL services by coordinating daily operational activities, monitoring shipments and service performance, resolving exceptions, and working with customers, carriers, and internal teams. Requirements generally include relevant experience in logistics, transport, warehousing, freight forwarding, or customer operations; strong organisational and communication skills; attention to detail; and confidence using systems such as Microsoft Office and transport or warehouse management platforms. Candidates are expected to work accurately under time pressure, follow safety and compliance procedures, investigate issues proactively, and contribute to continuous improvement. Flexibility for varied workloads, teamwork, customer focus, and the ability to meet operational deadlines are important.

About the employer

DHL is a global logistics and supply chain company operating across more than 220 countries and territories. It provides express delivery, freight forwarding, contract logistics, warehousing, supply chain management, and e-commerce services. DHL is part of DHL Group and operates well-known divisions including DHL Express, DHL Global Forwarding, DHL Supply Chain, and DHL eCommerce. In Australia, the company supports businesses through international and domestic transport networks, distribution centres, customs services, and technology-enabled supply chain solutions. DHL places strong emphasis on customer service, operational reliability, safety, sustainability, compliance, and employee development. Operations employees typically work in fast-paced environments where accuracy, teamwork, communication, and the ability to respond quickly to changing shipment or customer requirements are highly valued.