Telephone Sales Executive

Job Description

The Telephone Sales Executive is expected to generate new business and grow existing customer accounts through outbound and inbound telephone sales. Typical responsibilities include identifying prospects, understanding shipping and logistics needs, presenting DHL solutions, preparing quotations, maintaining accurate CRM records, and achieving individual sales targets. Candidates should have strong communication, listening and negotiation skills, a customer-focused approach, commercial awareness, and confidence using telephone and computer systems. Previous telephone, telesales, customer service, or logistics experience is helpful. The role requires resilience, organisation, professional follow-up, and the ability to work independently while contributing positively to a wider sales team.

Company Info

DHL is a global logistics and express delivery company operating across more than 220 countries and territories. It provides international parcel and document delivery, freight forwarding, supply chain management, warehousing, customs support, and e-commerce logistics. DHL is part of DHL Group and serves businesses ranging from small enterprises to large multinational organisations. In the United Kingdom, its operations include courier and express services, road and air freight, contract logistics, and specialist industry solutions. The company is known for its international network, customer-focused service, technology investment, and emphasis on sustainability. Employees typically work in a highly structured, performance-oriented environment, with opportunities across sales, operations, transport, customer service, technology, and corporate functions.

Destination Guide

The United Kingdom offers job opportunities across logistics, technology, finance, healthcare, retail, engineering, and professional services. DHL and other employers are concentrated around major transport and business hubs such as London, Birmingham, Manchester, Leeds, Bristol, Glasgow, and Belfast. British workplace culture generally values punctuality, professionalism, clear communication, teamwork, and respect for personal time. Lifestyle varies from busy, expensive cities to quieter coastal and rural communities, with strong public transport in larger urban areas. Non-UK nationals normally need the appropriate work visa, often employer sponsorship through the Skilled Worker route, although eligibility depends on the occupation, salary, and nationality. EU citizens arriving after Brexit generally require immigration permission. Relocation planning should include housing costs, tax, healthcare access, transport, and proof of right to work.