Sales Support & Sales Planning Specialist / Rakuten Mobile Shop Business , Business Enablement Group - Area Business Promotion Department , Area Business Supervisory Department(GSD)

Role summary

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This role supports Rakuten Mobile shop operations through sales planning, performance analysis, reporting, campaign coordination, and communication with regional teams and shop managers. Candidates should have experience in sales support, planning, business operations, retail, or a related field, along with strong Excel and presentation skills. Japanese communication ability is likely essential, while experience in telecommunications, retail networks, or data analysis is advantageous. The successful candidate is expected to organize information accurately, identify sales issues, prepare practical improvement plans, and coordinate effectively with multiple stakeholders. A proactive, detail-oriented, commercially minded person who can work independently in a fast-changing environment will be well suited to the position.

About the employer

Rakuten Group, Inc. is a major Japanese internet and technology company founded in 1997. It operates a broad ecosystem covering e-commerce, fintech, digital content, travel, advertising, professional sports, and telecommunications. Rakuten Mobile is the group’s mobile communications business, providing smartphone and connectivity services while expanding its retail shop network across Japan. The company promotes an integrated membership model in which customers can use Rakuten services and earn or spend points across the ecosystem. Rakuten has an international workforce and emphasizes innovation, data utilization, customer centricity, and entrepreneurial thinking. Employees commonly work in cross-functional, multicultural teams, and many positions require strong coordination across business units. The company’s scale offers opportunities to move between technology, commercial, operational, and corporate roles, although its fast-paced environment may require flexibility and comfort with changing priorities.