Product Sales Strategy , Rakuten Mobile Shop - Shop Operation Section , Shop Operation Department , Area Business Supervisory Department(GSD)

Role summary

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This role supports product sales strategy and daily operations across Rakuten Mobile shops, helping improve sales performance, customer experience, staffing, campaigns, and operational standards. Candidates are expected to have experience in retail sales, telecommunications, consumer services, shop management, sales planning, or business operations. Strong communication, coordination, analytical, and problem-solving skills are important, along with the ability to work with shop teams and area managers. Japanese proficiency is likely essential because the position involves customer-facing operations and coordination with local staff; business-level English may be useful within Rakuten’s international environment. The successful candidate should be proactive, commercially minded, comfortable using data to identify improvements, and willing to travel between shops or support changing business priorities.

About the employer

Rakuten Group, Inc. is a major Japanese internet and technology company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, online marketplaces, fintech, credit cards, banking, securities, digital content, advertising, travel, and mobile communications. Rakuten Mobile is the group’s telecommunications business, offering mobile phone and broadband services while expanding its network and retail presence throughout Japan. The company’s business model connects services through the Rakuten ecosystem and its loyalty points program. Rakuten has a large domestic customer base and an international workforce, with English used in many corporate and technology functions. Employees typically work in a fast-moving environment that emphasizes innovation, customer growth, data-driven decisions, and collaboration across businesses. Its mobile-shop operations are central to acquiring customers, explaining products, and strengthening local service quality.