This role supports product sales strategy and daily operations across Rakuten Mobile shops, helping improve sales performance, customer experience, staffing, campaigns, and operational standards. Candidates are expected to have experience in retail sales, telecommunications, consumer services, shop management, sales planning, or business operations. Strong communication, coordination, analytical, and problem-solving skills are important, along with the ability to work with shop teams and area managers. Japanese proficiency is likely essential because the position involves customer-facing operations and coordination with local staff; business-level English may be useful within Rakuten’s international environment. The successful candidate should be proactive, commercially minded, comfortable using data to identify improvements, and willing to travel between shops or support changing business priorities.
Rakuten Group, Inc. is a major Japanese internet and technology company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, online marketplaces, fintech, credit cards, banking, securities, digital content, advertising, travel, and mobile communications. Rakuten Mobile is the group’s telecommunications business, offering mobile phone and broadband services while expanding its network and retail presence throughout Japan. The company’s business model connects services through the Rakuten ecosystem and its loyalty points program. Rakuten has a large domestic customer base and an international workforce, with English used in many corporate and technology functions. Employees typically work in a fast-moving environment that emphasizes innovation, customer growth, data-driven decisions, and collaboration across businesses. Its mobile-shop operations are central to acquiring customers, explaining products, and strengthening local service quality.
Japan offers opportunities in technology, telecommunications, retail, hospitality, manufacturing, finance, education, healthcare, and international business. Tokyo, Osaka, Nagoya, Fukuoka, and Sapporo are major employment centers, while regional areas often need staff in tourism, care, construction, and local services. Japanese workplace culture generally values punctuality, preparation, teamwork, respect for hierarchy, and careful customer service. Daily life is safe and convenient, with excellent public transport, reliable infrastructure, varied food, and strong urban amenities, although housing and commuting can be expensive in Tokyo. Foreign workers usually need an appropriate work visa sponsored by an employer; common categories include Engineer/Specialist in Humanities/International Services, Highly Skilled Professional, and Intra-company Transferee. Applicants should confirm eligibility, required education or experience, health insurance, tax, and residence procedures. Relocation costs, language ability, and regional housing should be considered. Learning Japanese significantly improves workplace integration and everyday life, especially in customer-facing retail roles.
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