This role develops user experiences for Rakuten Mobile, from research and customer insight through UX strategy, journey design, information architecture, wireframes, and service improvement. Candidates are expected to have professional UX or product design experience, a strong understanding of user-centered design, and the ability to create and explain design proposals using tools such as Figma. Experience with mobile apps, digital services, user research, usability testing, and cross-functional collaboration is valuable. The successful candidate will work with marketing, product, engineering, and business teams, balancing customer needs with commercial objectives. Strong communication skills, strategic thinking, attention to detail, and the ability to work in an international environment are important.
Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem of businesses including e-commerce, fintech, digital content, travel, advertising, and mobile communications. Rakuten Mobile is the group’s telecommunications business, providing mobile voice and data services in Japan while expanding its network and digital customer experience. Rakuten promotes an integrated membership and points ecosystem, allowing customers to use services across multiple businesses. The company has a global workforce and regularly hires professionals in design, engineering, marketing, data, finance, and business development. Its working environment is generally fast-paced and collaborative, with opportunities to work on large-scale consumer services and internationally connected products.
Japan offers strong opportunities in technology, telecommunications, e-commerce, design, finance, manufacturing, and hospitality, especially in Tokyo, Osaka, Nagoya, and Fukuoka. Workplaces value reliability, teamwork, preparation, and respect for hierarchy, although international companies often use more flexible styles. Japan provides excellent public transport, safe cities, high-quality healthcare, and varied food and entertainment. Tokyo has many English-friendly workplaces but is expensive, particularly for housing. Foreign professionals typically need an appropriate work visa, commonly sponsored by their employer; requirements depend on qualifications, education, experience, and job type. Highly skilled professionals may qualify for a faster permanent-residence route. Relocating usually involves securing a residence card, registering an address, joining health insurance and pension, and arranging housing. Learning basic Japanese is highly beneficial for daily life, administration, and workplace integration.
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