This role supports Rakuten Ichiba merchants and helps manage day-to-day shop operations within the Shop Operation Department. Responsibilities may include responding to shop inquiries, coordinating with internal teams, maintaining operational information, investigating issues, and improving support processes. Candidates are expected to have strong communication, organization, and problem-solving skills, along with a customer-focused attitude. Experience in e-commerce, marketplace operations, administration, or merchant support is advantageous. Business-level Japanese is likely essential, while English or other language skills may be useful in a global environment. The successful candidate should be comfortable handling multiple tasks, working accurately with data and systems, and collaborating across departments.
Rakuten Group, Inc. is a major Japanese internet and technology company founded in 1997 and headquartered in Tokyo. It operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Its flagship marketplace, Rakuten Ichiba, connects consumers with a large network of merchants and brands across Japan. Rakuten is known for its membership and points-based ecosystem, which links many of its services and encourages customers to use multiple products. The company has an international workforce and promotes innovation, data-driven services, and cross-business collaboration. Employees typically work in a fast-moving environment where operational quality, customer experience, and technology are closely connected. This position supports the merchant side of Rakuten’s online marketplace and contributes to smooth, reliable shop operations.
Japan offers strong opportunities in technology, e-commerce, finance, engineering, hospitality, education, healthcare, and international business. Tokyo has the widest range of jobs and the highest salaries, while Osaka, Fukuoka, Nagoya, and Sapporo can offer lower living costs and growing employment markets. Japanese workplace culture generally values punctuality, teamwork, respect for hierarchy, and careful attention to detail. Daily life is safe and convenient, with excellent public transport, reliable services, and varied food and entertainment. Housing and commuting costs can be high in central Tokyo. Foreign workers usually need an employer-sponsored status of residence, such as Engineer/Specialist in Humanities/International Services; qualifications and job duties must match immigration requirements. Companies may help with visa applications and relocation, but applicants should confirm support in advance. Learning Japanese greatly improves workplace integration, although some multinational roles use English. Japan has four seasons, regional cultural differences, and excellent opportunities for travel and outdoor activities.
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