Member , Shop Support Group - Shop Operation Section , Shop Operation Department(GSD)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports Rakuten Ichiba merchants and helps manage day-to-day shop operations within the Shop Operation Department. Responsibilities may include responding to shop inquiries, coordinating with internal teams, maintaining operational information, investigating issues, and improving support processes. Candidates are expected to have strong communication, organization, and problem-solving skills, along with a customer-focused attitude. Experience in e-commerce, marketplace operations, administration, or merchant support is advantageous. Business-level Japanese is likely essential, while English or other language skills may be useful in a global environment. The successful candidate should be comfortable handling multiple tasks, working accurately with data and systems, and collaborating across departments.

About the employer

Rakuten Group, Inc. is a major Japanese internet and technology company founded in 1997 and headquartered in Tokyo. It operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Its flagship marketplace, Rakuten Ichiba, connects consumers with a large network of merchants and brands across Japan. Rakuten is known for its membership and points-based ecosystem, which links many of its services and encourages customers to use multiple products. The company has an international workforce and promotes innovation, data-driven services, and cross-business collaboration. Employees typically work in a fast-moving environment where operational quality, customer experience, and technology are closely connected. This position supports the merchant side of Rakuten’s online marketplace and contributes to smooth, reliable shop operations.