The role supports Rakuten’s Network Quality Management Office within the Quality Management Department. Responsibilities likely include monitoring network performance, defining quality standards and KPIs, analyzing service issues, coordinating corrective actions, preparing reports, and driving continuous improvement across technical teams. Candidates are expected to have experience in telecommunications, network operations, service quality, or quality management, together with strong analytical, project coordination, and stakeholder-management skills. Leadership experience, knowledge of incident management and operational processes, and the ability to work in Japanese and English are advantageous. The successful candidate should be structured, proactive, customer-focused, and comfortable coordinating across engineering, operations, and business departments.
Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Rakuten’s membership and loyalty platform connects many of these businesses through its Rakuten Points program. Rakuten Mobile has also expanded the company’s role into telecommunications and network infrastructure, creating demand for specialists in network engineering, quality assurance, operations, and service management. The company has a strongly international workforce and works with teams and partners across Japan and overseas. Its culture emphasizes innovation, entrepreneurship, data-driven decision-making, and collaboration, although working practices can vary by department. Tokyo-based employees typically work in a fast-moving corporate environment with opportunities to contribute to large-scale digital and communications services.
Japan offers strong opportunities in technology, telecommunications, software engineering, data, finance, manufacturing, healthcare, tourism, and international business. Tokyo provides the widest range of roles, while Osaka, Nagoya, Fukuoka, and regional cities can offer lower living costs and growing technology markets. Japanese workplace culture values punctuality, respect, teamwork, preparation, and careful communication. Daily life is generally safe, convenient, and supported by excellent public transport, healthcare, retail, and food services, though housing and commuting in Tokyo can be expensive. English-only roles exist, especially in global technology companies, but Japanese ability significantly improves career and social opportunities. Foreign employees usually need an appropriate work visa, commonly an Engineer/Specialist in Humanities/International Services visa, supported by the employer. Relocating involves securing housing, registering residence, arranging health insurance, and adapting to local administrative procedures.
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