Network Quality Management Office (Lead Candidate) - Quality Management Department (QMD)

Role summary

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The role supports Rakuten’s Network Quality Management Office within the Quality Management Department. Responsibilities likely include monitoring network performance, defining quality standards and KPIs, analyzing service issues, coordinating corrective actions, preparing reports, and driving continuous improvement across technical teams. Candidates are expected to have experience in telecommunications, network operations, service quality, or quality management, together with strong analytical, project coordination, and stakeholder-management skills. Leadership experience, knowledge of incident management and operational processes, and the ability to work in Japanese and English are advantageous. The successful candidate should be structured, proactive, customer-focused, and comfortable coordinating across engineering, operations, and business departments.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Rakuten’s membership and loyalty platform connects many of these businesses through its Rakuten Points program. Rakuten Mobile has also expanded the company’s role into telecommunications and network infrastructure, creating demand for specialists in network engineering, quality assurance, operations, and service management. The company has a strongly international workforce and works with teams and partners across Japan and overseas. Its culture emphasizes innovation, entrepreneurship, data-driven decision-making, and collaboration, although working practices can vary by department. Tokyo-based employees typically work in a fast-moving corporate environment with opportunities to contribute to large-scale digital and communications services.