Fraud Prevention Planning, Driving Growth and Risk Management at Rakuten Mobile Leader Candidate(Directly under the COO) - Anti-Fraud Department (AFD)

Role summary

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This leadership role supports Rakuten Mobile’s COO by planning and implementing fraud-prevention measures, managing operational and financial risk, and identifying opportunities to improve growth while protecting customers and the business. Candidates are expected to have experience in fraud management, risk control, compliance, telecommunications, payments, or a related field, together with strong analytical and problem-solving skills. The role requires the ability to design policies, monitor suspicious activity, coordinate investigations, and work effectively with senior executives and multiple internal departments. Business-level Japanese and English, excellent communication, sound judgment, and the ability to lead projects in a fast-changing environment are likely to be important.

About the employer

Rakuten is a major Japanese technology and internet services group founded in 1997 and headquartered in Tokyo. Its businesses span e-commerce, fintech, digital content, travel, advertising, communications, and professional services. Rakuten Mobile operates the group’s mobile telecommunications business in Japan and is developing an integrated communications platform alongside Rakuten’s broader ecosystem. The company is known for its membership-based approach, linking services through Rakuten points and a shared customer platform. Rakuten has a highly international workforce and promotes English as an important business language in many divisions. Employees typically work in a fast-paced, entrepreneurial environment where new products, partnerships, and operating models are developed quickly. The group offers opportunities in technology, telecoms, business operations, analytics, finance, sales, and risk management.