Operation Leader (Support for internal IT systems) - IT Management Section

Role summary

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This role leads day-to-day operations and support for Rakuten’s internal IT systems in the IT Management Section. Responsibilities typically include service monitoring, incident and problem management, user support, vendor coordination, system maintenance, documentation, and operational improvement. Candidates should have hands-on experience supporting enterprise IT environments, strong troubleshooting and coordination skills, and the ability to lead teams or service partners. Experience with IT service management, infrastructure, business applications, security controls, and project work is valuable. Clear communication, ownership, a customer-focused attitude, and the ability to work with Japanese and international stakeholders are expected. Japanese proficiency may be important for internal coordination, while English is useful in Rakuten’s global environment.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem that includes e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. The company is known for its membership-based platform, which connects customers and businesses through Rakuten’s points and loyalty programs. Rakuten has expanded internationally and employs people from many countries, making English useful in numerous departments, although Japanese remains important for many Japan-based roles. Its corporate technology teams support a large and complex internal environment, including systems used by employees, business units, and group companies. Working at Rakuten can provide exposure to large-scale digital operations, cross-functional projects, and a fast-moving technology business.

Working in Japan

Japan offers strong opportunities in software engineering, cloud computing, cybersecurity, data, telecommunications, finance technology, manufacturing, hospitality, and corporate IT. Tokyo has the largest international job market, while Osaka, Nagoya, Fukuoka, and Sapporo also offer growing opportunities. Japanese workplace culture values punctuality, preparation, teamwork, respect, and attention to detail; communication can be formal and consensus-driven. Lifestyle varies from busy urban living to quieter coastal and rural communities. Public transport is excellent, healthcare is reliable, and living costs are highest in Tokyo. Foreign professionals generally need an appropriate work visa, commonly the Engineer/Specialist in Humanities/International Services visa, with employer sponsorship. Applicants should confirm degree and experience requirements, arrange housing and registration after arrival, and learn basic Japanese for daily life and workplace integration.