Operation Member (Support for internal IT systems) - IT Management Section

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports and operates Rakuten’s internal IT systems, helping employees use business applications and infrastructure reliably. Typical requirements include experience in IT system administration, service desk or technical support, incident and request management, and basic knowledge of networks, devices, cloud services, and security. Japanese communication skills are likely important, with English useful in Rakuten’s international environment. The successful candidate is expected to investigate issues calmly, coordinate with internal teams and vendors, document procedures, monitor system performance, and contribute to service improvements. A customer-focused attitude, attention to detail, willingness to learn, and the ability to manage several support tasks in a changing business environment are essential.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and other online services. Its well-known Rakuten membership and loyalty platform connects many of these businesses, serving customers and merchants in Japan and overseas. Rakuten is recognized for its international workforce and English-friendly corporate culture, although the language requirements vary by department and position. The company employs large internal technology and operations teams to support its rapidly expanding range of products and business services. Employees may work with modern cloud platforms, enterprise applications, security controls, and large-scale digital infrastructure. This position sits within the internal IT function, helping Rakuten staff work effectively and securely across the organization.

Working in Japan

Japan offers opportunities in technology, engineering, finance, education, hospitality, healthcare, and international business, especially in Tokyo, Osaka, Nagoya, Fukuoka, and Sapporo. The country combines efficient public transport, strong public safety, excellent food, and distinct regional lifestyles. Tokyo is highly connected but expensive; Osaka is more relaxed and often more affordable, while regional areas offer quieter living and access to nature. Japanese workplaces value punctuality, preparation, teamwork, and respectful communication. Learning Japanese can greatly improve daily life and career options, even when a role uses English. Foreign employees generally need an appropriate work visa, usually sponsored by their employer, and must arrange residence registration, health insurance, and a bank account after arrival. Relocation costs, housing deposits, commuting, and winter heating should be budgeted carefully. Japan’s main islands—Honshu, Hokkaido, Kyushu, and Shikoku—each offer different climates, cultures, and employment opportunities.