Assistant Manager Planning & Escalation Group - Shop Operation Section , Shop Operation Department , Area Business Supervisory Department(GSD)

Role summary

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This role supports planning and escalation management for Rakuten’s shop operations, coordinating issues across stores, departments, and area supervisors. Candidates should have experience in retail, customer operations, business planning, or team coordination, with strong communication and problem-solving skills. The position requires the ability to analyze operational problems, prioritize escalations, prepare reports, improve procedures, and work with multiple stakeholders. Japanese communication ability is likely essential, as the role involves local shops and internal teams. Rakuten expects an organized, proactive candidate who can manage deadlines, remain calm when handling urgent issues, and identify practical improvements. Experience supervising staff, managing projects, or working in telecommunications, mobile services, or retail operations would be advantageous.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet-services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem that includes e-commerce, fintech, mobile communications, digital content, travel, online advertising, and professional sports. Its services are connected through the Rakuten membership and points program, serving customers and businesses in Japan and international markets. Rakuten Mobile is expanding its telecommunications network and retail presence, creating demand for professionals in shop operations, customer experience, planning, and service improvement. The company is known for its international workforce, English-language initiatives, entrepreneurial culture, and emphasis on innovation. Employees may work in fast-changing environments where cross-functional collaboration, ownership, and the ability to respond quickly to operational challenges are highly valued.