Quality Control & Operations Improvement Specialist , Rakuten Mobile Shop - Business Management Section , Business Operations Department , Area Business Supervisory Department(GSD)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports quality control and operational improvement across Rakuten Mobile shops. Responsibilities likely include reviewing shop processes, monitoring performance and compliance, identifying operational issues, preparing reports, coordinating with area supervisors, and implementing improvements. Candidates should have experience in business operations, quality management, retail operations, process improvement, or project coordination. Strong analytical, communication, documentation, and problem-solving skills are expected. The role requires attention to detail, the ability to work with multiple stakeholders, and confidence using spreadsheets and business systems. Japanese communication skills are likely essential for coordinating with shops and internal teams; English may be useful in Rakuten’s international environment. The successful candidate will be proactive, customer-focused, adaptable, and comfortable improving procedures in a fast-changing telecommunications business.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company founded in 1997 and headquartered in Tokyo. Its businesses cover e-commerce, fintech, digital content, travel, online advertising, and mobile communications. Rakuten Mobile operates Japan’s own mobile network and provides smartphone, data, and telecommunications services to consumers and businesses. The group is known for its broad digital ecosystem, which connects shopping, payments, communications, and other online services through the Rakuten brand. Rakuten promotes a global and entrepreneurial working environment, with employees from many backgrounds and a strong emphasis on innovation, customer experience, and data-driven business development. This position supports the operational quality and efficiency of Rakuten Mobile’s retail shop network, helping standardize processes and improve service delivery across regional locations.