Business Management & Operations Planning , Rakuten Mobile Shop Business - Business Management Section , Business Operations Department , Area Business Supervisory Department(GSD)

Role summary

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This role supports business management and operational planning for Rakuten Mobile shops across assigned areas. Responsibilities are likely to include monitoring shop performance, preparing reports and forecasts, coordinating improvement initiatives, managing operational policies, and working with shop managers and internal departments. Candidates should have experience in business planning, operations management, sales administration, or performance analysis, ideally in retail, telecommunications, or a multi-site environment. Strong skills in Excel, data interpretation, documentation, and stakeholder coordination are expected. Rakuten will value a proactive, organized professional who can identify operational issues, recommend practical solutions, communicate clearly, and help standardize and improve shop performance across the area.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, mobile telecommunications, fintech, digital content, travel, advertising, and professional sports. Rakuten Mobile is the group’s telecommunications business, providing mobile voice and data services while developing its own network and retail shop presence in Japan. The company promotes an integrated membership and rewards model, allowing customers to use multiple Rakuten services through one account and loyalty program. Rakuten has a highly international workforce and conducts business in numerous countries, although Japanese language ability is often important for Japan-based operational roles. Employees typically work in a fast-moving, data-oriented environment where cross-functional collaboration, customer focus, and continuous business improvement are strongly emphasized.