Service planning & development (Member or MGR) - Solution Service Development 2 Section , Enterprise Solution Development Department , Group Sales Division(GSD)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role involves planning, developing, and improving enterprise services for Rakuten’s business customers, working within the Solution Service Development Section of the Group Sales Division. Responsibilities may include identifying client needs, designing service concepts, coordinating requirements with sales and technical teams, managing development projects, and supporting service launches and improvements. Candidates are expected to have experience in service planning, product development, solution consulting, project coordination, or enterprise business development. Strong communication, analytical, and stakeholder-management skills are important, along with the ability to work across Japanese and international teams. Experience with IT, telecommunications, cloud, digital services, or B2B solutions is advantageous. Manager-level applicants should also demonstrate leadership and the ability to guide cross-functional initiatives.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, digital content, online banking, credit cards, securities, mobile communications, travel, advertising, and business services. Rakuten serves consumers, merchants, and enterprise customers in Japan and international markets. Its business model connects multiple services through the Rakuten membership and loyalty platform, allowing customers to earn and use Rakuten Points across the ecosystem. The company is also developing enterprise solutions involving cloud technology, communications, data, digital platforms, and operational support. Rakuten has a diverse, internationally oriented workforce and commonly uses English in many corporate and technology roles. Employees may work in a fast-moving environment that combines startup-style innovation with the scale and structure of a large publicly listed company.