Specialist, Rakuten Mobile Shop Outsourcing Strategy & Operations Planning - Outsourcing Company Management Section , Business Operations Department , Area Business Supervisory Department(GSD)

Job Description

This role manages the strategy and day-to-day operations of Rakuten Mobile shops operated through outsourcing partners. Responsibilities may include selecting and managing outsourcing companies, setting operating policies and targets, monitoring sales and customer-service performance, improving shop productivity, coordinating with internal departments, and preparing reports and action plans. Candidates should have experience in business operations, partner or vendor management, retail operations, telecommunications, or project coordination. Strong communication, negotiation, analytical, and problem-solving skills are expected, along with the ability to manage multiple stakeholders and work with performance data. Japanese fluency is likely essential, and experience managing nationwide retail networks or outsourced operations would be advantageous.

Company Info

Rakuten Group, Inc. is a major Japanese internet and technology company founded in 1997. Its businesses span e-commerce, fintech, digital content, travel, advertising, and mobile communications. Rakuten Mobile operates a nationwide telecommunications service and is expanding its own network while using partnerships and retail shops to acquire and support customers. The company is known for its broad digital ecosystem, entrepreneurial culture, international workforce, and emphasis on data-driven business development. Employees often work across different business units, making collaboration and adaptability important. Rakuten’s corporate language is frequently English in many departments, although customer-facing and domestic operations roles generally require strong Japanese ability. This position supports the retail and outsourcing structure of Rakuten Mobile, helping improve shop performance, partner quality, and customer experience across Japan.

Destination Guide

Japan offers opportunities in technology, telecommunications, engineering, finance, tourism, education, healthcare, logistics, and global business. Tokyo has the largest job market, while Osaka, Nagoya, Fukuoka, and Sapporo offer strong alternatives with different living costs and lifestyles. Japanese workplaces value punctuality, teamwork, preparation, and respectful communication, though international companies may be more flexible. Daily life is convenient, safe, and supported by excellent public transport, but housing and commuting in Tokyo can be expensive. Common work visas include Engineer/Specialist in Humanities/International Services, Intra-company Transferee, Highly Skilled Professional, and Business Manager categories. A sponsoring employer normally assists with the application. Before relocating, confirm language expectations, health insurance, pension enrollment, taxes, housing costs, and whether relocation support is available. Learning practical Japanese greatly improves workplace integration and everyday independence.