HR Planning & Development for Rakuten Mobile Shop Business - Business Management Section , Business Operations Department , Area Business Supervisory Department(GSD)

Role summary

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This role supports human-resource planning and employee development for Rakuten Mobile shops across Japan. Responsibilities may include workforce planning, recruitment coordination, training design, performance and career-development initiatives, HR data analysis, and collaboration with area supervisors and shop-management teams. Candidates are expected to have experience in HR, business planning, retail operations, or organizational development, along with strong communication, coordination, and problem-solving skills. The ability to analyze operational data and translate business needs into practical people initiatives is important. Japanese business-level communication is likely essential, while experience in telecommunications, retail, multi-site operations, or training would be advantageous. The successful candidate should be proactive, organized, comfortable working with multiple stakeholders, and willing to travel or support geographically dispersed mobile shops.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company founded in 1997. Its businesses cover e-commerce, fintech, digital content, travel, advertising, and mobile communications. Through the Rakuten ecosystem, the company connects consumers and businesses with services that use a shared membership and loyalty platform. Rakuten Mobile operates a nationwide mobile network and retail-shop channel, aiming to provide competitive pricing and integrated digital services. The group is known for its international workforce, English-use initiatives in some corporate functions, and entrepreneurial culture. Employees may work across business units and collaborate with teams in Japan and overseas. The company offers opportunities in technology, sales, customer operations, finance, marketing, and corporate functions, although working conditions and language requirements vary considerably by position.