Service Planning Lead - Energy Business Department

Role summary

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The Service Planning Lead will help shape and improve services within Rakuten’s Energy Business Department. Typical responsibilities include developing service strategies, planning new products or customer offerings, analyzing market and business performance, coordinating launches, and working with technology, operations, sales, legal, and partner teams. Candidates are expected to have experience in service or business planning, project leadership, market research, and data-based decision-making. Strong communication, stakeholder-management, and presentation skills are important, as is the ability to work independently in a fast-changing environment. Experience in energy, telecommunications, digital services, or another consumer-facing industry is likely to be advantageous. Japanese and English communication skills may be useful in Rakuten’s international workplace.

About the employer

Rakuten Group, headquartered in Tokyo, is a major Japanese technology and internet company operating a broad ecosystem of services. Its businesses include e-commerce, online travel, digital content, fintech, mobile communications, advertising, professional sports, and energy-related services. Rakuten’s business model connects these services through its membership program and Rakuten Points, allowing customers to use one account and rewards across multiple platforms. The company has a strong focus on innovation, data, digital transformation, and creating integrated customer experiences. Rakuten employs people from many countries and commonly uses English in parts of its corporate and technology operations, although Japanese remains important for many domestic-facing roles. The Energy Business Department supports services connected with electricity and related customer solutions within this wider ecosystem.

Working in Japan

Japan offers opportunities in technology, engineering, energy, finance, consulting, manufacturing, tourism, healthcare, and education, with Tokyo, Osaka, Nagoya, and Fukuoka being major employment centers. Workplaces often value reliability, preparation, teamwork, and respectful communication, while international companies may have more flexible and English-friendly cultures. Daily life is generally safe, convenient, and supported by excellent public transportation, though housing and commuting in Tokyo can be expensive. Japan has four distinct seasons, extensive regional food and culture, and many islands and rural areas to explore. Most foreign employees need an appropriate work visa, commonly sponsored by the hiring company; highly skilled professionals may qualify for a points-based visa or faster permanent-residence route. Relocating typically involves securing housing, registering an address, arranging health insurance and a bank account, and learning basic Japanese for administration and everyday life.