Project Management & Process Improvement (Lead Candidate) - Quality Management Department (QMD)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports project management and process-improvement activities within Rakuten’s Quality Management Department. Candidates are expected to coordinate cross-functional initiatives, improve operational processes, monitor quality metrics, identify risks, and help establish effective standards and governance. Strong project planning, stakeholder-management, problem-solving, and communication skills are required. Experience in quality management, business process improvement, operational excellence, or a related corporate environment is advantageous. The successful candidate should be organized, proactive, comfortable working with multiple teams, and capable of presenting findings and recommendations in English and/or Japanese. The lead-candidate level suggests responsibility for driving initiatives while developing toward broader leadership duties.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and other online services. Its businesses include Rakuten Ichiba, Rakuten Card, Rakuten Mobile, Rakuten Travel, and Rakuten Bank. The company’s strategy connects these services through a shared membership and loyalty platform, allowing customers to earn and use Rakuten Points across the ecosystem. Rakuten has an international workforce and promotes a multilingual, globally minded working environment, although Japanese ability may be important for some positions. Its corporate culture emphasizes innovation, customer focus, collaboration, and continuous improvement. Employees in Tokyo typically work in a fast-paced environment where cross-functional coordination and adapting to changing business priorities are important.