This role supports Rakuten’s Marketing Division by preparing and maintaining product specifications, FAQs, terms of use, and related customer-facing documentation. Candidates are expected to coordinate with marketing, product, legal, compliance, and technical teams; organize complex information clearly; manage schedules and approvals; and ensure documents are accurate, consistent, and easy to understand. Strong Japanese and English communication skills, project coordination experience, careful attention to detail, and the ability to manage multiple stakeholders are likely required. Experience in digital services, e-commerce, content creation, or documentation management would be advantageous. The successful candidate should be proactive, well organized, customer focused, and comfortable working in a fast-paced international environment.
Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem that includes e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Rakuten’s services are connected through its membership and loyalty platform, which allows customers to earn and use Rakuten Points across multiple businesses. The company has expanded internationally and employs a diverse workforce, with English commonly used in many corporate and technology teams. Its culture emphasizes innovation, entrepreneurship, customer value, and collaboration across business units. The Marketing Division supports the promotion, communication, and customer experience of Rakuten’s various products and services.
Japan offers opportunities in technology, software engineering, data, digital marketing, finance, customer support, tourism, and international business, particularly in Tokyo, Osaka, and Fukuoka. Workplace culture values punctuality, preparation, teamwork, respect, and attention to detail, although international companies may have more flexible practices. Japan provides excellent public transport, safe cities, reliable services, and rich food, history, and seasonal traditions. Housing and living costs are highest in Tokyo, while regional cities can be more affordable. Foreign nationals generally need an appropriate work visa, commonly sponsored by an employer; professional roles may qualify under Engineer/Specialist in Humanities/International Services, while highly skilled professionals may qualify for a points-based visa. Applicants should confirm eligibility, arrange accommodation, register locally, and obtain health insurance and a residence card after arrival. Basic Japanese is valuable for daily life and many workplaces.
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