Project Manager (Preparation of specifications, FAQs, and Terms of use) - Marketing Division

Role summary

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This role supports Rakuten’s Marketing Division by preparing and maintaining product specifications, FAQs, terms of use, and related customer-facing documentation. Candidates are expected to coordinate with marketing, product, legal, compliance, and technical teams; organize complex information clearly; manage schedules and approvals; and ensure documents are accurate, consistent, and easy to understand. Strong Japanese and English communication skills, project coordination experience, careful attention to detail, and the ability to manage multiple stakeholders are likely required. Experience in digital services, e-commerce, content creation, or documentation management would be advantageous. The successful candidate should be proactive, well organized, customer focused, and comfortable working in a fast-paced international environment.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem that includes e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Rakuten’s services are connected through its membership and loyalty platform, which allows customers to earn and use Rakuten Points across multiple businesses. The company has expanded internationally and employs a diverse workforce, with English commonly used in many corporate and technology teams. Its culture emphasizes innovation, entrepreneurship, customer value, and collaboration across business units. The Marketing Division supports the promotion, communication, and customer experience of Rakuten’s various products and services.