This role supports payment-service design and billing planning within Rakuten’s Marketing Division. Responsibilities may include planning billing processes, improving payment journeys, coordinating campaigns, analyzing customer and transaction data, and working with technology, finance, legal, and operations teams. Candidates are expected to have experience in payment services, digital products, billing, marketing operations, or business planning, along with strong project coordination and analytical skills. Business-level Japanese is likely important, while English may be useful in Rakuten’s international environment. The successful candidate should be customer-focused, detail-oriented, comfortable managing multiple stakeholders, and able to translate business needs into practical service improvements.
Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Its businesses include Rakuten Ichiba, Rakuten Card, Rakuten Pay, Rakuten Bank, Rakuten Mobile, and Rakuten Travel. The company connects these services through its membership and loyalty-point platform, giving customers an integrated digital experience. Rakuten employs people from many countries and promotes an international working environment, although Japanese remains important for many Japan-based roles. The company values innovation, customer convenience, data-driven decision-making, and cross-business collaboration. This position would contribute to the design and improvement of payment and billing experiences within that wider ecosystem.
Japan offers strong opportunities in technology, fintech, e-commerce, telecommunications, consulting, manufacturing, tourism, and international business. Tokyo has the largest concentration of jobs and the highest salaries, while Osaka, Nagoya, Fukuoka, and Sapporo can offer lower living costs and growing digital sectors. Japanese workplaces generally value punctuality, preparation, teamwork, and careful communication. Life in Japan is safe, convenient, and supported by excellent public transportation, though housing in Tokyo can be expensive and work culture may be demanding. Foreign professionals typically need a work visa sponsored by an employer, with eligibility depending on qualifications and job type. Applicants should prepare degree certificates, employment records, and Japanese or English-language documents. Relocation commonly involves securing housing, registering an address, arranging health insurance, and opening a bank account. Learning practical Japanese greatly improves daily life and career prospects.
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