Project Manager (Rakuten Mobile business) - UX Strategy Section, Brand Marketing Strategy Department, Marketing Division

Job Description

This role manages UX strategy projects for Rakuten Mobile within the Brand Marketing Strategy Department. Responsibilities are likely to include planning and coordinating customer experience initiatives, aligning business, design, marketing, product, and technology teams, managing schedules and priorities, tracking project progress, and improving the mobile user journey. Candidates should have experience in project or product management, strong communication and stakeholder-coordination skills, and an understanding of UX, customer research, digital services, or marketing. Business-level Japanese and English may be valuable in Rakuten's international environment. The successful candidate is expected to work independently, organize complex projects, make practical recommendations, and deliver customer-focused improvements in a fast-moving telecommunications business.

Company Info

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem of businesses including e-commerce, fintech, digital content, travel, advertising, and mobile communications. Its services are connected through the Rakuten membership and loyalty platform, allowing customers to earn and use Rakuten Points across multiple products. Rakuten Mobile is the group's telecommunications business, offering mobile voice and data services in Japan while expanding its network and customer base. The company is known for its global outlook, entrepreneurial culture, and use of technology to connect different services. Employees commonly work in multicultural, cross-functional teams, although Japanese-language ability can be important for many domestic-facing roles.

Destination Guide

Japan offers opportunities in technology, telecommunications, software engineering, finance, tourism, education, healthcare, and international business, especially in Tokyo, Osaka, Nagoya, and Fukuoka. The culture values punctuality, respect, teamwork, attention to detail, and reliable service. Major cities provide excellent public transport, convenient shopping, restaurants, healthcare, and diverse neighborhoods, while housing and commuting costs can be high in central Tokyo. Japan has four seasons, regional food traditions, and easy access to mountains, beaches, and historic towns. Foreign workers generally need an appropriate work visa, usually sponsored by an employer; common categories include Engineer/Specialist in Humanities/International Services and Highly Skilled Professional. Applicants should prepare certified documents and allow time for immigration processing. Learning Japanese is highly beneficial for daily life, workplace integration, housing, and administration, even when a company uses English. Relocation packages vary and may include visa support, flights, temporary housing, or moving assistance.