Project Manager (Rakuten Mobile business) - UX Strategy Section, Brand Marketing Strategy Department, Marketing Division

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role manages UX strategy projects for Rakuten Mobile within the Brand Marketing Strategy Department. Responsibilities are likely to include planning and coordinating customer experience initiatives, aligning business, design, marketing, product, and technology teams, managing schedules and priorities, tracking project progress, and improving the mobile user journey. Candidates should have experience in project or product management, strong communication and stakeholder-coordination skills, and an understanding of UX, customer research, digital services, or marketing. Business-level Japanese and English may be valuable in Rakuten's international environment. The successful candidate is expected to work independently, organize complex projects, make practical recommendations, and deliver customer-focused improvements in a fast-moving telecommunications business.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem of businesses including e-commerce, fintech, digital content, travel, advertising, and mobile communications. Its services are connected through the Rakuten membership and loyalty platform, allowing customers to earn and use Rakuten Points across multiple products. Rakuten Mobile is the group's telecommunications business, offering mobile voice and data services in Japan while expanding its network and customer base. The company is known for its global outlook, entrepreneurial culture, and use of technology to connect different services. Employees commonly work in multicultural, cross-functional teams, although Japanese-language ability can be important for many domestic-facing roles.