The Guest Services Agent/Receptionist welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, coordinates guest requests, and promotes hotel services and local activities. Candidates should have strong communication and customer-service skills, a professional presentation, attention to detail, and confidence using computerised reservation or property-management systems. Previous hotel, reception, or hospitality experience is helpful, although a positive attitude and willingness to learn are highly valued. The role requires flexibility to work rotating shifts, including evenings, weekends, and public holidays. Candidates should be reliable, calm under pressure, able to work independently and within a team, and legally entitled to work in New Zealand.
Novotel Queenstown Lakeside is an Accor hotel located near the shores of Lake Wakatipu in central Queenstown, New Zealand. It provides accommodation, dining, guest services, and event facilities for leisure travellers, business visitors, and groups exploring the Southern Lakes region. As part of Accor, a major international hospitality group, the hotel operates within a global network of properties and brands and places emphasis on welcoming service, professional standards, teamwork, and memorable guest experiences. The Queenstown property benefits from its central location, close to restaurants, retail areas, lakefront attractions, and outdoor activities. Employees typically work in a busy, international environment where adaptability, cultural awareness, and a genuine interest in helping guests are important. Accor may also provide access to group training, career development, and employee benefits, subject to local conditions and the specific employment agreement.
New Zealand offers hospitality, tourism, healthcare, construction, agriculture, technology, and trades opportunities, with Queenstown especially strong in hotels, restaurants, adventure tourism, and seasonal work. Māori culture and the country’s multicultural communities are important parts of everyday life; respect, friendliness, and environmental responsibility are valued. Lifestyle is outdoors-focused, with hiking, skiing, water sports, and scenic travel easily accessible, although Queenstown housing and living costs can be high. Visa options include working-holiday visas for eligible nationalities and ages, employer-supported work visas such as the Accredited Employer Work Visa, and residence pathways for qualifying workers. Check Immigration New Zealand for current rules, salary thresholds, and employer requirements before accepting a role. Relocating usually involves arranging a visa, tax number, bank account, accommodation, health insurance where appropriate, and transport. Public transport is available in Queenstown, but a car can be useful for exploring the wider South Island.
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