Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in leading daily reception and guest-service operations. Responsibilities typically include supervising the front desk team, coordinating arrivals and departures, handling guest requests and complaints, maintaining service standards, managing payments and reservations, and assisting with rosters, training and performance. Candidates should have previous hotel front office or supervisory experience, strong communication and organisational skills, sound computer knowledge, and confidence using property-management systems. A professional presentation, customer-focused attitude, flexibility to work evenings, weekends and public holidays, and the ability to remain calm in a busy environment are expected. Experience with Opera or similar systems and knowledge of Accor procedures would be advantageous.

About the employer

The William Inglis Hotel – MGallery Collection is a premium boutique hotel in Warwick Farm, southwestern Sydney, closely associated with the Australian horse-racing industry. It forms part of Accor, a major international hospitality group operating hotels, resorts and serviced residences across numerous brands and destinations. The hotel combines contemporary accommodation with equestrian-themed design, restaurants, event facilities, wellness services and spaces suited to weddings, conferences and racing-related occasions. As an MGallery property, it focuses on distinctive local character, personalised service and memorable guest experiences rather than a standardised luxury environment. Team members work in a guest-oriented setting that serves leisure travellers, corporate guests, event attendees and racing clients. Accor generally provides structured training, internal career opportunities and access to the company’s global hospitality network.