Front Desk Agent Daily Worker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent Daily Worker welcomes guests, manages check-in and check-out, handles reservations and payments, responds to guest requests, provides local information, and coordinates with housekeeping and other hotel departments. Candidates should have a friendly, professional manner, good communication and customer-service skills, basic computer ability, and confidence using hotel systems. Previous front-office or hospitality experience is helpful, while English and Bahasa Indonesia are expected. The role requires flexibility for rotating shifts, weekends, and public holidays, along with a well-groomed appearance, accuracy, patience, and the ability to remain calm during busy periods.

About the employer

Mercure Jakarta Gatot Subroto is a midscale hotel operated under Mercure, part of the international Accor hospitality group. Located in Jakarta’s Mampang Prapatan area, the hotel serves business travelers, local guests, and visitors attending events or exploring the capital. Mercure properties are known for combining dependable international service standards with elements of local culture, cuisine, and design. Typical facilities include guest rooms, food and beverage outlets, meeting spaces, and services for corporate and leisure travelers. As an Accor hotel, it offers employees exposure to structured operating procedures, international hospitality practices, and potential career mobility within a global network. The working environment is guest-focused and team-oriented, with strong emphasis on service quality, professionalism, safety, and consistent guest satisfaction.