Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, answers questions, resolves service issues, and coordinates with housekeeping and other hotel departments. Candidates should have hospitality or customer-service experience, good communication skills, a professional appearance, basic computer knowledge, and the ability to work shifts, weekends, and public holidays. English is useful, while Indonesian language skills and familiarity with local attractions are valuable. The successful candidate is expected to be friendly, attentive, reliable, calm under pressure, and committed to delivering Mercure’s service standards.

About the employer

Mercure Padang is a midscale hotel operating under Mercure, one of the international hospitality brands of Accor. The brand combines dependable hotel services with a strong sense of local identity, allowing guests to experience regional culture, food, and attractions while enjoying international standards. Located in Padang, West Sumatra, the hotel serves business travelers, domestic visitors, tour groups, and leisure guests exploring the region. Typical facilities and services include guest rooms, reception and concierge support, food and beverage outlets, meeting facilities, and event services. As part of Accor, employees may benefit from structured training, professional development, employee travel programs, and opportunities to move between properties or brands. Exact benefits depend on the employment contract and local hotel policies.