The Assistant Manager supports the daily operation of the hotel, helping deliver Sofitel’s luxury guest experience while supervising colleagues and coordinating with other departments. Requirements generally include previous hotel or front-office experience, strong communication skills, sound computer and reservations-system knowledge, and the ability to work flexible shifts, including weekends and public holidays. Fluency in English, a professional presentation, good problem-solving ability, and the legal right to work in New Zealand are expected. The successful candidate should be confident handling guest concerns, supporting the Front Office Manager, leading by example, and maintaining high standards of service, accuracy, safety, and hospitality.
Sofitel Queenstown Hotel & Spa is a luxury Accor property in the centre of Queenstown, one of New Zealand’s most popular resort destinations. The hotel combines French-inspired elegance with local New Zealand character and offers guest rooms, dining, meeting facilities, and spa services. As part of Accor, a global hospitality group, the property provides employees with exposure to international service standards, structured training, and potential career opportunities across a broad hotel network. The hotel caters to leisure travellers, couples, groups, and corporate guests throughout the year. Team members are expected to create warm, personalised experiences while maintaining Sofitel’s standards of refinement, attention to detail, and genuine hospitality.
New Zealand offers hospitality opportunities in hotels, lodges, restaurants, resorts, tourism, and adventure businesses, particularly in Queenstown, Auckland, Wellington, Christchurch, and ski destinations. Queenstown has a friendly, international culture and an active lifestyle centred on hiking, skiing, cycling, boating, and outdoor adventure. Living costs can be high, especially for accommodation, so arranging housing and budgeting carefully is important. The country generally values work-life balance, practical teamwork, and an approachable workplace culture. Visa options depend on nationality and circumstances; common routes include the Working Holiday Visa, Accredited Employer Work Visa, and residence pathways for eligible skilled workers. Applicants should confirm requirements through Immigration New Zealand before accepting a role. Relocating typically involves arranging a visa, tax number, bank account, health insurance where appropriate, and accommodation. Public transport is available, although a car can be useful outside major centres.
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