Front Desk Agent (Mandarin Speaker)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent is responsible for welcoming guests, completing check-in and check-out procedures, handling reservations and payments, responding to enquiries, resolving guest concerns, and maintaining accurate front-office records. The role requires strong communication and customer-service skills, professional presentation, basic computer knowledge, and the ability to work shifts, weekends, and public holidays. Fluency in Mandarin and English is expected, while Indonesian language skills are highly beneficial. Candidates should be friendly, patient, detail-oriented, reliable, and comfortable working in a busy international hotel environment. Previous experience in hotel reception, guest services, or a related hospitality position is preferred.

About the employer

Mercure Jakarta Gatot Subroto is an internationally branded hotel located in Jakarta’s Mampang Prapatan area, part of the Accor hospitality group. Mercure hotels combine local character with dependable international standards, offering accommodation, dining, meeting facilities, and guest services for business and leisure travelers. The Jakarta property serves visitors exploring the capital as well as corporate guests working in South Jakarta’s commercial districts. Employees typically work in a multicultural environment and follow Accor’s emphasis on hospitality, service quality, guest satisfaction, inclusion, and professional development. As a Mandarin-speaking Front Desk Agent, the successful candidate would support smooth communication with Chinese-speaking guests while representing the hotel warmly and efficiently. The role may also provide opportunities to build experience within Accor’s wider regional and global hotel network.