Telephone Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator is responsible for answering and directing hotel calls, managing guest requests, taking accurate messages, and providing courteous information about hotel services and facilities. The role normally requires previous experience in hotel telecommunications, front office, or customer service, along with good English communication skills. Knowledge of hotel switchboard systems and additional languages is advantageous. The successful candidate should be professional, calm under pressure, well presented, attentive to detail, and able to handle confidential information. Flexibility to work shifts, weekends, and public holidays is expected. Familiarity with Rixos or Accor service standards and a genuine commitment to guest satisfaction would be beneficial.

About the employer

Rixos Al Mairid Ras Al Khaimah is a large beachfront resort in Ras Al Khaimah, United Arab Emirates, operated under the Rixos luxury hospitality brand within Accor. The resort offers accommodation, restaurants, bars, pools, wellness facilities, entertainment, and extensive leisure activities for families, couples, and international visitors. Rixos is known for its all-inclusive hospitality concept, energetic service culture, and emphasis on guest experiences. Employees typically work in a multicultural environment and may receive structured training, staff accommodation, meals, transportation, medical coverage, and residence visa support, depending on the position and employment package. The resort is located near Ras Al Khaimah’s coastline and attractions, including beaches, mountains, and outdoor adventure destinations.