Guest Relations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Agent welcomes guests, supports check-in and check-out, handles requests and complaints, provides information about hotel services and local attractions, and coordinates with other departments to ensure a smooth stay. Candidates typically need previous experience in guest relations, front office, or luxury hospitality, along with strong English communication skills. Additional languages, Opera or similar hotel-system experience, and knowledge of luxury resort standards are advantageous. The successful candidate should be professional, warm, well presented, culturally aware, service-focused, and able to remain calm while solving problems in a busy environment. Flexibility for shifts, weekends, and public holidays is expected.

About the employer

Rixos Al Mairid Ras Al Khaimah is a large beachfront resort operated under the Rixos brand and part of Accor’s international hospitality portfolio. Located in Ras Al Khaimah, the resort offers leisure, dining, wellness, entertainment, and family-focused experiences in a scenic coastal setting. Rixos is known for its all-inclusive luxury approach, energetic atmosphere, extensive food and beverage operations, and emphasis on memorable guest experiences. As an Accor property, the hotel benefits from global hospitality standards, international career opportunities, structured training, and employee benefits that may vary by position and contract. Team members work with guests from many countries and are expected to provide polished, attentive, and personalized service. The resort environment is fast-paced, multicultural, and well suited to candidates seeking experience in luxury hotel operations in the United Arab Emirates.