Guest Relations Agent

Job Description

The Guest Relations Agent welcomes guests, supports check-in and check-out, handles requests and complaints, provides information about hotel services and local attractions, and coordinates with other departments to ensure a smooth stay. Candidates typically need previous experience in guest relations, front office, or luxury hospitality, along with strong English communication skills. Additional languages, Opera or similar hotel-system experience, and knowledge of luxury resort standards are advantageous. The successful candidate should be professional, warm, well presented, culturally aware, service-focused, and able to remain calm while solving problems in a busy environment. Flexibility for shifts, weekends, and public holidays is expected.

Company Info

Rixos Al Mairid Ras Al Khaimah is a large beachfront resort operated under the Rixos brand and part of Accor’s international hospitality portfolio. Located in Ras Al Khaimah, the resort offers leisure, dining, wellness, entertainment, and family-focused experiences in a scenic coastal setting. Rixos is known for its all-inclusive luxury approach, energetic atmosphere, extensive food and beverage operations, and emphasis on memorable guest experiences. As an Accor property, the hotel benefits from global hospitality standards, international career opportunities, structured training, and employee benefits that may vary by position and contract. Team members work with guests from many countries and are expected to provide polished, attentive, and personalized service. The resort environment is fast-paced, multicultural, and well suited to candidates seeking experience in luxury hotel operations in the United Arab Emirates.

Destination Guide

The United Arab Emirates is not an island but a federation of seven emirates, offering strong opportunities in hotels, tourism, aviation, retail, events, and finance. Ras Al Khaimah has a more relaxed lifestyle than Dubai, with beaches, mountains, desert activities, and a growing resort industry. The culture combines traditional Emirati values with a highly international population; modest dress, respect for religion, and courtesy in public places are important. Most expatriate hospitality roles are sponsored by the employer, who normally arranges the work permit, residence visa, medical checks, and Emirates ID process. Confirm whether accommodation, meals, transport, insurance, flights, and gratuity are included before accepting an offer. Living costs can be moderate in Ras Al Khaimah, although personal transport and leisure expenses should be budgeted. English is widely used in hospitality, while Arabic is beneficial.