Lobby Ambassador

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Lobby Ambassador welcomes guests, creates a warm first impression, assists with arrivals and departures, provides information about hotel facilities and local attractions, handles guest requests, and coordinates with Front Office, Concierge, Housekeeping, Food and Beverage, and other departments. Candidates should have hospitality or customer-service experience, strong English communication skills, a polished and friendly personality, and confidence working with international guests. Knowledge of additional languages, hotel systems, and the Ras Al Khaimah area is advantageous. The role requires professional grooming, cultural awareness, attention to detail, flexibility with shifts, and a genuine commitment to personalized service and guest satisfaction.

About the employer

Rixos Al Mairid Ras Al Khaimah is a large luxury beachfront resort operated under the Rixos brand, part of Accor. Located in Ras Al Khaimah, the resort combines Arabian hospitality with the all-inclusive Rixos experience. It offers extensive accommodation, restaurants and bars, leisure facilities, pools, beach access, wellness services, family activities, and event spaces. The property welcomes both international holidaymakers and regional guests, creating a multicultural working environment. Employees are expected to deliver warm, attentive, and personalized service while maintaining the brand’s standards for quality, presentation, and guest care. As part of Accor, the resort can provide opportunities for professional development, cross-department experience, and career progression within a large international hospitality network.