Spa Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Spa Receptionist welcomes guests, manages appointments, explains spa treatments and facilities, processes payments, answers inquiries, and supports smooth daily operations. Candidates should have previous experience in spa, hotel, wellness, or front-office reception, excellent customer-service and communication skills, a professional appearance, and confidence using reservation or point-of-sale systems. English proficiency is generally required; knowledge of additional languages is an advantage. The role requires flexibility for shifts, weekends, and holidays, strong attention to detail, discretion when handling guest information, and the ability to recommend suitable treatments while meeting service and revenue expectations.

About the employer

Fairmont Dubai is a luxury hotel located on Sheikh Zayed Road, close to Dubai’s major business, shopping, entertainment, and tourism destinations. It operates under Fairmont Hotels & Resorts, part of Accor, a global hospitality group with properties across luxury, premium, midscale, and economy segments. Fairmont Dubai offers elegant accommodation, restaurants and bars, conference and event facilities, leisure amenities, and spa and wellness services. The hotel serves international leisure travelers, business guests, residents, and large events. Employees are expected to deliver polished, personalized service while maintaining Fairmont’s standards for professionalism, warmth, discretion, and attention to detail. Working in the property can provide valuable exposure to luxury hospitality, multicultural teams, and Dubai’s fast-paced hotel environment, with opportunities for training and career progression within Accor.