Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes payments, handles reservations and guest requests, and provides helpful information about the hotel and Perth. Candidates should have strong communication and customer-service skills, a professional presentation, basic computer knowledge, and the ability to remain calm in a busy environment. Previous hotel, reception, or hospitality experience is advantageous. The role requires flexibility to work rotating shifts, including evenings, weekends, and public holidays. A positive attitude, attention to detail, teamwork, and a genuine desire to create a pleasant guest experience are expected.

About the employer

ibis Perth is part of Accor, a major international hospitality group operating hotels, resorts, and serviced residences across many countries. ibis is known for offering practical, comfortable accommodation at accessible prices, with a focus on friendly service and reliable guest experiences. Located in central Perth, the hotel serves business travellers, tourists, event guests, and visitors exploring Western Australia. Accor promotes professional development, internal mobility, employee benefits, and an inclusive workplace culture. Team members typically work in a fast-paced environment where cooperation, guest satisfaction, and consistent service standards are important. At ibis Perth, a Guest Service Agent supports the front office operation and represents both the hotel and the Accor brand through welcoming, efficient, and helpful interactions with guests.