Guest Service Agent

Job Description

The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes payments, handles reservations and guest requests, and provides helpful information about the hotel and Perth. Candidates should have strong communication and customer-service skills, a professional presentation, basic computer knowledge, and the ability to remain calm in a busy environment. Previous hotel, reception, or hospitality experience is advantageous. The role requires flexibility to work rotating shifts, including evenings, weekends, and public holidays. A positive attitude, attention to detail, teamwork, and a genuine desire to create a pleasant guest experience are expected.

Company Info

ibis Perth is part of Accor, a major international hospitality group operating hotels, resorts, and serviced residences across many countries. ibis is known for offering practical, comfortable accommodation at accessible prices, with a focus on friendly service and reliable guest experiences. Located in central Perth, the hotel serves business travellers, tourists, event guests, and visitors exploring Western Australia. Accor promotes professional development, internal mobility, employee benefits, and an inclusive workplace culture. Team members typically work in a fast-paced environment where cooperation, guest satisfaction, and consistent service standards are important. At ibis Perth, a Guest Service Agent supports the front office operation and represents both the hotel and the Accor brand through welcoming, efficient, and helpful interactions with guests.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, housekeeping, front office, and food and beverage, especially in Perth, Sydney, Melbourne, Brisbane, regional areas, and resort destinations. The culture is generally informal, multicultural, and focused on work-life balance, with strong expectations around punctuality, workplace safety, and respectful communication. Australia provides an outdoor lifestyle, excellent beaches, national parks, sports, and diverse food, although accommodation and living costs can be high in major cities. Overseas applicants need the correct visa, such as a Working Holiday visa, employer-sponsored visa, or another eligible work permit. Requirements vary by nationality, age, occupation, and employer. Before relocating, arrange health insurance, tax and banking documents, suitable accommodation, and enough savings for initial expenses. Perth offers a relaxed lifestyle, warm weather, and good access to Western Australia’s natural attractions.