Seasonal Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Seasonal Guest Service Agent welcomes guests, manages arrivals and departures, handles reservations and enquiries, responds to requests, and helps ensure a smooth, personalised stay. Candidates should have previous experience in guest services, front office, or a related luxury hospitality environment, along with strong communication and customer-service skills. Professional English, a polished manner, attention to detail, computer proficiency, and the ability to remain calm under pressure are expected. The role requires flexibility to work shifts, weekends, holidays, and busy seasonal periods. A genuine interest in Barbados, cultural awareness, teamwork, and a commitment to Fairmont service standards are important. Additional languages and experience with hotel property-management systems would be advantageous.

About the employer

Fairmont Royal Pavilion is a luxury beachfront resort on Barbados’s west coast, operated by Fairmont Hotels & Resorts, part of Accor. The property is known for its elegant setting, personalised service, refined dining, watersports, and relaxed Caribbean hospitality. Located along a calm stretch of Holetown’s coastline, the resort welcomes leisure travellers, couples, families, and guests seeking an upscale island escape. As part of the international Accor group, Fairmont promotes high service standards, professional development, responsible hospitality, and a multicultural working environment. Seasonal team members support the resort during periods of increased demand and are expected to deliver warm, attentive service throughout the guest journey. The hotel’s operations combine luxury accommodation with local Barbadian character, making it a strong setting for hospitality professionals seeking international experience in a premium resort environment.