Front Office Manager

Job Description

The Front Office Manager oversees reception, guest services, arrivals, departures, room assignments, billing support, and front-desk operations. Candidates should have several years of hotel front-office experience, strong knowledge of property-management systems, excellent English communication, and preferably experience in an international or upscale resort. Thai language skills and familiarity with local tourism are valuable. The role requires leadership, problem-solving, financial awareness, and the ability to manage guest concerns professionally. The successful candidate is expected to coach the front-office team, maintain high service standards, coordinate with other departments, monitor guest satisfaction, and ensure smooth operations during busy periods. Flexibility for shifts, weekends, and public holidays is essential.

Company Info

Grand Mercure Phuket Patong is an upscale Accor hotel located near Patong Beach, one of Phuket's busiest leisure and entertainment areas. The property combines contemporary Thai-inspired design with the Grand Mercure brand's focus on local culture, thoughtful service, and distinctive guest experiences. It serves international leisure travelers, families, couples, and group guests, offering accommodation, dining, meetings, and resort-style facilities. As part of Accor, one of the world's largest hospitality groups, the hotel provides access to established operating standards, training, career development, and opportunities across a global network of brands. Employees work in a multicultural environment where guest satisfaction, teamwork, responsible hospitality, and professional service are important. The hotel is particularly suited to candidates interested in resort operations and the fast-paced tourism market in southern Thailand.

Destination Guide

Phuket is Thailand's largest island and a major centre for hospitality, tourism, marine activities, restaurants, wellness, and retail. Job opportunities are strongest in hotels, resorts, food and beverage, sales, events, diving, spa services, and guest relations, with seasonal demand during the high season. Local culture blends Thai traditions, Buddhist values, southern cuisine, and a relaxed but service-focused lifestyle. Living costs vary: Patong is convenient and lively, while areas such as Phuket Town, Rawai, and Kathu may offer better value. Employees should expect tropical weather, traffic, and a busy tourism environment. Foreign nationals generally need an employer-sponsored Non-Immigrant B visa and work permit before legally working; requirements depend on nationality and role. Employers may assist with documentation, but candidates should verify current rules with Thai authorities. Accommodation, transport, insurance, and tax arrangements should be confirmed before relocating.