The Reservations Agent manages guest bookings, amendments, cancellations and enquiries through telephone, email and reservation systems. Requirements typically include previous reservations, front-office or hotel experience, strong English communication, good computer skills and confidence using property-management or central-reservation systems. Knowledge of additional languages and familiarity with Accor procedures are advantageous. The successful candidate is expected to provide accurate, prompt and friendly service, explain room types, rates and policies clearly, maximise occupancy and revenue opportunities, and coordinate effectively with Front Office, Housekeeping and other departments. Attention to detail, professional presentation, flexibility for shifts, and the ability to remain calm during busy periods are important.
Caravan by Habitas Hatta is a nature-focused hospitality concept operated by Habitas within Accor’s lifestyle portfolio, located in Hatta, Dubai, United Arab Emirates. The property offers a distinctive outdoor stay built around private caravans, mountain scenery and experiences connected with the surrounding landscape. Its guest proposition combines comfortable accommodation with wellness, adventure, food and beverage, and community-oriented activities. Habitas is known for creating design-led destinations that encourage meaningful social and cultural connections, while Accor provides international hotel expertise, systems and career opportunities. Employees can expect a guest-focused environment where personal service, sustainability, local experiences and teamwork are important. The role is based away from central Dubai, so candidates should be comfortable working in a resort setting and following company standards for hospitality, reservations accuracy and guest care.
The United Arab Emirates is not an island, but it offers coastal city living, desert landscapes and mountain resorts such as Hatta. Hospitality creates opportunities in hotels, resorts, restaurants, tourism, events, aviation and retail, with Dubai and Abu Dhabi offering the broadest employment market. UAE workplaces are multicultural, professional and service-oriented; Arabic and English are widely used, while additional languages are valuable. Lifestyle options range from beaches, shopping and nightlife to outdoor activities, heritage sites and desert excursions. The climate is hot for much of the year, with milder winters. Most overseas employees require an employer-sponsored work visa, medical fitness checks, Emirates ID registration and a residence permit; the employer normally handles the process. Confirm contract terms covering salary, accommodation, transport, meals, insurance, flights and gratuity before relocating. Bring verified qualifications and passport documents, and budget for initial costs until payroll begins.
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