Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages guest bookings, amendments, cancellations and enquiries through telephone, email and reservation systems. Requirements typically include previous reservations, front-office or hotel experience, strong English communication, good computer skills and confidence using property-management or central-reservation systems. Knowledge of additional languages and familiarity with Accor procedures are advantageous. The successful candidate is expected to provide accurate, prompt and friendly service, explain room types, rates and policies clearly, maximise occupancy and revenue opportunities, and coordinate effectively with Front Office, Housekeeping and other departments. Attention to detail, professional presentation, flexibility for shifts, and the ability to remain calm during busy periods are important.

About the employer

Caravan by Habitas Hatta is a nature-focused hospitality concept operated by Habitas within Accor’s lifestyle portfolio, located in Hatta, Dubai, United Arab Emirates. The property offers a distinctive outdoor stay built around private caravans, mountain scenery and experiences connected with the surrounding landscape. Its guest proposition combines comfortable accommodation with wellness, adventure, food and beverage, and community-oriented activities. Habitas is known for creating design-led destinations that encourage meaningful social and cultural connections, while Accor provides international hotel expertise, systems and career opportunities. Employees can expect a guest-focused environment where personal service, sustainability, local experiences and teamwork are important. The role is based away from central Dubai, so candidates should be comfortable working in a resort setting and following company standards for hospitality, reservations accuracy and guest care.