Housekeeping supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Housekeeping Supervisor oversees daily room and public-area cleaning, allocates duties, checks presentation standards, manages linen and supplies, and supports smooth communication between housekeeping, reception, and maintenance. Candidates should have previous hotel housekeeping experience, ideally in a supervisory or team-leading role, strong attention to detail, and the ability to train and motivate staff. Good organisation, reliability, professional communication, and a practical understanding of health, safety, and hygiene procedures are expected. The role requires flexibility for early starts, weekends, public holidays, and busy seasonal periods. Experience with hotel systems and knowledge of quality standards would be advantageous.

About the employer

Accor is a major international hospitality group operating hotels, resorts, and serviced properties across more than 100 countries. Its portfolio includes well-known brands such as Fairmont, Sofitel, Novotel, Pullman, ibis, and Mercure. Mercure Queenstown Resort is positioned in one of New Zealand's most popular alpine and adventure destinations, offering accommodation, dining, leisure facilities, and views across Lake Wakatipu and the surrounding mountains. Accor places emphasis on guest service, workplace development, inclusion, and responsible tourism. Employees generally work within structured hotel teams, with opportunities to gain experience across departments and progress within the wider group. At a resort in Queenstown, housekeeping staff play an important part in maintaining guest comfort and supporting high service standards during busy tourism seasons.