Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in leading reception, concierge, guest services and night operations at Sofitel Brisbane Central. The role requires previous hotel front office or supervisory experience, strong knowledge of guest service procedures, confidence using property-management systems, and excellent spoken and written English. The successful candidate is expected to coach and coordinate the team, maintain high service standards, handle guest concerns professionally, support arrivals and departures, monitor room and billing accuracy, and assist with rostering and departmental administration. Flexibility is essential, as the position may include early mornings, evenings, weekends and public holidays. A polished presentation, commercial awareness, leadership ability and a genuine interest in delivering personalised luxury service are important.

About the employer

Accor is a major international hospitality group operating hotels, resorts and serviced properties across many countries and market segments. Its portfolio includes well-known brands such as Sofitel, Fairmont, Pullman, Novotel, Mercure and ibis. Sofitel Brisbane Central is a luxury hotel in central Brisbane, offering accommodation, dining, meetings and events, with a strong focus on French-inspired elegance combined with local Australian hospitality. Accor places emphasis on guest experience, employee development, inclusion, sustainability and opportunities for internal mobility. Team members typically work in a multicultural environment and may access training, staff rates and benefits across participating Accor properties. The Assistant Front Office Manager contributes directly to the smooth running of the guest journey while supporting service quality, team performance and the hotel’s commercial and operational goals.