Groups & Reservations Manager

Job Description

The Groups & Reservations Manager oversees group bookings, room allocations, quotations, contracts, deposits, billing instructions and coordination with Sales, Events, Front Office and Revenue teams. Candidates should have hotel reservations or group-sales experience, strong knowledge of property-management and reservation systems, excellent organisation and communication skills, and a commercial understanding of room revenue. The role requires attention to detail, confidence handling client enquiries and negotiations, and the ability to manage multiple deadlines. The successful candidate is expected to deliver accurate bookings, maximise occupancy and revenue, maintain positive client relationships, and provide smooth service from initial enquiry through to guest arrival.

Company Info

Mercure Perth is part of Accor, a major international hospitality group operating hotels, resorts and serviced residences across many countries. Mercure is Accor’s locally inspired midscale brand, combining reliable professional standards with a strong connection to the character of each destination. Located in central Perth, the hotel serves corporate travellers, leisure guests, meetings and group events. Accor workplaces typically emphasise guest service, teamwork, inclusion, professional development and opportunities to move between properties and brands. In this role, employees would work with reservations, sales, revenue, events and operations colleagues to support the hotel’s commercial performance. Benefits may include staff accommodation or travel discounts through Accor’s employee programmes, depending on local conditions and eligibility.

Destination Guide

Australia is a large country rather than a single island, with Perth located in Western Australia. Hospitality opportunities are available in hotels, resorts, restaurants, events and tourism businesses, particularly in Perth, Sydney, Melbourne, Brisbane, Cairns and regional destinations. Australian workplace culture is generally practical, direct, multicultural and team-oriented, with strong expectations around customer service, punctuality and workplace safety. Perth offers a relaxed lifestyle, beaches, warm summers, outdoor activities and a comparatively spacious urban environment, although housing and transport costs should be researched carefully. Eligible applicants may use employer-sponsored visas, skilled pathways or working-holiday arrangements, depending on nationality, occupation and experience. Relocating usually requires proof of identity, visa approval, health insurance, tax registration and suitable accommodation. International applicants should confirm current requirements through the Australian Department of Home Affairs.