Banquet Supervisor

Job Description

The Banquet Supervisor oversees conference, wedding, and function-service operations, ensuring smooth setup, guest service, food and beverage delivery, and event breakdown. Candidates typically need hospitality experience, preferably in banquet or hotel operations, strong knowledge of service standards, and the ability to supervise a team during busy events. Good communication, organization, problem-solving, and customer-service skills are essential. Familiarity with health, safety, hygiene, and basic financial controls is expected. The successful candidate should be flexible with shifts, weekends, and public holidays, maintain professional grooming, coordinate effectively with kitchen and other departments, and consistently protect the hotel’s service quality and guest satisfaction.

Company Info

Novotel Makassar Grand Shayla is an upscale international hotel in Makassar, South Sulawesi, operating under the Novotel brand of Accor. The property serves business travelers, families, tourists, meetings, weddings, and other social events. Like other Novotel hotels, it combines practical contemporary accommodation with restaurants, leisure facilities, and conference or banquet services. Its location in Makassar provides access to the city’s commercial areas, waterfront, shopping, and transport connections across eastern Indonesia. Accor is a global hospitality group with a broad portfolio of hotel brands and properties in numerous countries. The company emphasizes guest-focused service, operational standards, teamwork, responsible hospitality, and employee development. Staff may benefit from structured training, international brand exposure, and opportunities to progress within Accor’s hotel network, although actual benefits and career conditions depend on the local employment contract and property policies.

Destination Guide

Indonesia is an archipelago offering hospitality opportunities across Java, Bali, Sumatra, Sulawesi, Kalimantan, Lombok, and smaller resort islands. Jobs are common in hotels, restaurants, events, tourism, diving, wellness, and travel services, with Bali and Jakarta having the largest international markets. Makassar is a major gateway to eastern Indonesia and offers a more urban, locally focused lifestyle than Bali. Indonesian culture values politeness, community, family, religious respect, and modest professional behavior. Living costs vary widely; accommodation and transport are generally cheaper outside major tourist centers. Climate is tropical, with rainy and dry seasons. Foreign workers normally need employer sponsorship, an approved work permit, and the appropriate limited-stay visa, while requirements can change. Employers typically manage much of the immigration process. Candidates should verify salary, housing, insurance, taxation, contract terms, and work authorization before relocating.