Banquet Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Banquet Supervisor oversees conference, wedding, and function-service operations, ensuring smooth setup, guest service, food and beverage delivery, and event breakdown. Candidates typically need hospitality experience, preferably in banquet or hotel operations, strong knowledge of service standards, and the ability to supervise a team during busy events. Good communication, organization, problem-solving, and customer-service skills are essential. Familiarity with health, safety, hygiene, and basic financial controls is expected. The successful candidate should be flexible with shifts, weekends, and public holidays, maintain professional grooming, coordinate effectively with kitchen and other departments, and consistently protect the hotel’s service quality and guest satisfaction.

About the employer

Novotel Makassar Grand Shayla is an upscale international hotel in Makassar, South Sulawesi, operating under the Novotel brand of Accor. The property serves business travelers, families, tourists, meetings, weddings, and other social events. Like other Novotel hotels, it combines practical contemporary accommodation with restaurants, leisure facilities, and conference or banquet services. Its location in Makassar provides access to the city’s commercial areas, waterfront, shopping, and transport connections across eastern Indonesia. Accor is a global hospitality group with a broad portfolio of hotel brands and properties in numerous countries. The company emphasizes guest-focused service, operational standards, teamwork, responsible hospitality, and employee development. Staff may benefit from structured training, international brand exposure, and opportunities to progress within Accor’s hotel network, although actual benefits and career conditions depend on the local employment contract and property policies.