Night Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Manager oversees hotel operations during overnight hours, ensuring a safe, smooth and welcoming experience for guests. Responsibilities typically include supervising the night team, managing check-ins and check-outs, completing night audit and financial reports, responding to guest requests, handling complaints, coordinating with security and maintenance, and preparing daily operational information. Candidates should have hotel front-office or night-audit experience, strong communication and problem-solving skills, attention to detail, and confidence working independently. Experience with hotel systems such as Opera is advantageous. The role requires flexibility for overnight shifts, weekends and public holidays, along with a professional appearance, sound judgment and a strong commitment to Accor service standards.

About the employer

Novotel Melbourne South Wharf is a contemporary four-star hotel located within Melbourne's South Wharf precinct, close to the Melbourne Convention and Exhibition Centre, restaurants, shopping and the Yarra River. The hotel is part of Novotel, Accor's internationally recognised midscale hospitality brand, which operates properties across major cities and leisure destinations worldwide. Novotel focuses on comfortable, practical accommodation for business and leisure travellers, supported by friendly service, dining facilities, meeting spaces and convenient access to local attractions. As an Accor property, the hotel offers employees exposure to global hospitality standards, structured training and career opportunities across a broad international network. Its location and links to the convention centre make efficient operations, guest satisfaction and professional service especially important.