Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees reception, reservations, guest services, arrivals, departures, billing coordination and the overall guest experience. Candidates should have a diploma or degree in hospitality, several years of front-office experience and proven supervisory or managerial ability, preferably in an international hotel. Strong communication skills in English are expected; knowledge of Malay or other languages is advantageous. The role requires confidence using hotel property-management systems, sound knowledge of customer service standards and the ability to manage complaints professionally. The successful candidate should be organised, commercially aware, hands-on and comfortable leading a team, coordinating with other departments and working shifts, weekends and public holidays.

About the employer

ibis Styles Johor Iskandar Puteri is a contemporary economy hotel operated under the ibis Styles brand, part of Accor, one of the world’s leading hospitality groups. The brand is known for colourful, creative design, practical accommodation and friendly service at accessible prices. Located in Iskandar Puteri, Johor, the hotel serves business travellers, leisure guests, families and visitors to nearby attractions and commercial developments. As an Accor property, it benefits from international operating standards, recognised training programmes and opportunities to build a hospitality career across a broad global network. The hotel’s front-office team plays an important role in creating a smooth, welcoming stay, while coordinating closely with housekeeping, food and beverage, sales and finance. Employees can generally expect a multicultural working environment, structured service procedures and exposure to modern hotel operations.