Front Office Manager

Job Description

The Front Office Manager oversees reception, reservations, guest services, arrivals, departures, billing coordination and the overall guest experience. Candidates should have a diploma or degree in hospitality, several years of front-office experience and proven supervisory or managerial ability, preferably in an international hotel. Strong communication skills in English are expected; knowledge of Malay or other languages is advantageous. The role requires confidence using hotel property-management systems, sound knowledge of customer service standards and the ability to manage complaints professionally. The successful candidate should be organised, commercially aware, hands-on and comfortable leading a team, coordinating with other departments and working shifts, weekends and public holidays.

Company Info

ibis Styles Johor Iskandar Puteri is a contemporary economy hotel operated under the ibis Styles brand, part of Accor, one of the world’s leading hospitality groups. The brand is known for colourful, creative design, practical accommodation and friendly service at accessible prices. Located in Iskandar Puteri, Johor, the hotel serves business travellers, leisure guests, families and visitors to nearby attractions and commercial developments. As an Accor property, it benefits from international operating standards, recognised training programmes and opportunities to build a hospitality career across a broad global network. The hotel’s front-office team plays an important role in creating a smooth, welcoming stay, while coordinating closely with housekeeping, food and beverage, sales and finance. Employees can generally expect a multicultural working environment, structured service procedures and exposure to modern hotel operations.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Johor, Penang, Langkawi, Sabah and Sarawak, with demand for hotel, restaurant, tourism, retail and customer-service professionals. Johor is especially attractive for people seeking access to Singapore while enjoying lower living costs. Malaysian culture is multicultural, shaped by Malay, Chinese, Indian and Indigenous traditions, with English widely used in tourism and business. Lifestyle options range from busy city living to beaches, islands, rainforest and relaxed coastal communities. Foreign employees normally need an employer-sponsored Employment Pass, and the hiring company usually manages the application and approval process before work begins. Relocating candidates should confirm passport validity, qualifications, medical requirements, tax registration, accommodation and insurance. Johor has international schools, shopping centres and good road connections, while Singapore is accessible by land. Malaysia’s tropical climate is warm and humid year-round, with heavier rain during monsoon periods.