Reservations Manager

Job Description

The Reservations Manager oversees room reservations, booking channels, inventory controls, rate loading, forecasting and communication with guests, travel agents and other hotel departments. Candidates are generally expected to have experience in hotel reservations or front office operations, strong knowledge of property-management and online-booking systems, and an understanding of room rates, packages and distribution channels. Good English communication, customer-service ability, attention to detail and leadership skills are important. Knowledge of Malaysian hospitality practices and additional languages may be advantageous. The successful candidate is expected to maximise occupancy and revenue, maintain accurate booking records, handle special requests and reservation issues professionally, coach the reservations team, and work closely with Front Office, Sales and Revenue Management.

Company Info

ibis Styles Johor Iskandar Puteri is part of Accor, a major international hospitality group operating hotels, resorts and lifestyle properties across numerous countries. The ibis Styles brand is known for colourful, design-led hotels that offer practical accommodation, welcoming service and value-focused experiences. Located in Iskandar Puteri, Johor, the hotel serves business travellers, families, leisure guests and visitors to nearby attractions and commercial areas. As an Accor property, it typically follows international standards for guest service, operational training, sustainability and employee development. Staff may benefit from structured learning, internal mobility and Accor’s global employee programmes, depending on local terms. The hotel environment is collaborative and cross-functional, with Reservations working closely with Front Office, Sales, Revenue, Housekeeping and senior management to support occupancy, guest satisfaction and profitable room sales.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Johor, Penang, Langkawi, Sabah and Sarawak, including hotels, resorts, restaurants, tourism and events. The country blends Malay, Chinese, Indian and indigenous cultures, with a generally friendly, multicultural lifestyle and excellent food. Living costs are moderate, although central Kuala Lumpur and resort islands can be more expensive. Malaysia has tropical weather, modern shopping and transport facilities, and attractive beaches and rainforests. Johor is on the southern peninsula rather than an island and is connected to Singapore by road and rail links. Foreign workers normally need an employer-sponsored Employment Pass, with approval depending on qualifications, salary and the position. Applicants should secure a written offer, confirm accommodation and benefits, check medical and document requirements, and avoid working before the appropriate visa is approved. English is widely used in hotels; Malay is the national language.