Reservations Agent - Full Time

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages hotel reservations, enquiries, amendments, cancellations and guest requests through telephone, email and booking systems. Requirements generally include previous reservations, front office or customer service experience, strong communication skills and confidence using computerised property-management and reservation systems. Candidates should be organised, accurate and commercially aware, with the ability to explain room types, rates, packages and hotel facilities clearly. The role requires a professional telephone manner, attention to detail and the ability to remain calm during busy periods. Flexibility to work varied shifts, weekends and public holidays may be expected. Familiarity with Accor systems and knowledge of the local Sydney market would be advantageous. A genuine interest in delivering personalised guest service is essential.

About the employer

The William Inglis Hotel is a premium MGallery property in Warwick Farm, south-west Sydney, operated by Accor. Located within the Warwick Farm racing precinct, the hotel combines contemporary accommodation with an equestrian theme and offers rooms, suites, dining venues, event spaces, conference facilities, a gym and wellness amenities. MGallery is Accor’s collection of distinctive boutique hotels, each designed around a strong local identity and memorable guest experience. Accor is a major international hospitality group with hotels and resorts across the world, including brands such as Sofitel, Novotel, Pullman, Mercure and ibis. Employees typically benefit from structured training, internal career opportunities, staff travel programs and exposure to international hospitality standards. The William Inglis serves leisure travellers, corporate guests, event attendees and visitors attending major racing and sporting events in the Sydney region.