Reservation Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Manager is responsible for leading the reservations team, managing room bookings, maintaining accurate availability and rates, and supporting revenue optimization. Candidates should have experience in hotel reservations or front office operations, preferably in a luxury or international hotel environment. Strong knowledge of reservation systems, distribution channels, yield management, and guest communication is expected. The role requires excellent English communication, leadership, organization, attention to detail, and the ability to handle high-volume enquiries professionally. The successful candidate is expected to work closely with Front Office, Sales, Revenue Management, and other departments to maximize occupancy, improve guest satisfaction, and ensure smooth pre-arrival experiences.

About the employer

Accor is a major international hospitality group operating hotels, resorts, and lifestyle properties across more than 100 countries. Its portfolio includes well-known brands such as Raffles, Fairmont, Sofitel, MGallery, Pullman, Novotel, Mercure, and ibis. Admiral Hotel Manila – MGallery Collection is a luxury boutique hotel in Manila that combines contemporary comfort with Filipino heritage and design inspired by the city’s maritime history. As part of MGallery, the property focuses on distinctive guest experiences, personalized service, and locally connected storytelling rather than a standardized hotel stay. Accor offers employees opportunities to work in multicultural teams, receive professional training, and build careers across different hotel departments and international destinations. The Manila property serves business travelers, leisure guests, and events, with a strong emphasis on premium hospitality, service quality, and memorable experiences.