Rooms Division Manager

Job Description

The Rooms Division Manager leads the hotel’s front office, housekeeping and guest-services operations, ensuring consistently high standards across the guest journey. Requirements typically include several years of hotel operations experience, strong knowledge of rooms division procedures, excellent leadership and communication skills, and confidence using property-management and financial systems. The successful candidate is expected to coach and motivate teams, manage staffing and departmental budgets, monitor guest satisfaction, resolve complaints professionally, and work closely with other departments to achieve service and commercial targets. Flexibility, sound decision-making, attention to detail and a hands-on approach are essential in this senior operational role.

Company Info

Sofitel Gold Coast Broadbeach is a luxury Accor hotel located in Broadbeach, one of the Gold Coast’s most popular dining, shopping and beachside precincts. Sofitel combines French-inspired hospitality with local character, offering premium accommodation, restaurants and bars, meeting facilities, wellness services and attentive guest experiences. As part of Accor, the hotel operates within one of the world’s largest hospitality groups, with a broad portfolio of luxury, premium, midscale and economy brands. Employees can benefit from international career pathways, training, hotel discounts and opportunities to work across a global network. The property serves leisure travellers, corporate guests, conference groups and visitors attending major Gold Coast events, making operational leadership, service consistency and strong teamwork particularly important.

Destination Guide

Australia offers strong opportunities in hotels, tourism, restaurants, events and resort operations, especially in Sydney, Melbourne, Brisbane, Perth, Cairns and the Gold Coast. Workplace culture is generally practical, team-oriented and informal, with emphasis on service quality, safety, inclusion and work-life balance. The Gold Coast lifestyle combines beaches, outdoor activities, warm weather and a relaxed atmosphere, although housing and transport costs should be researched carefully. Most overseas workers need an appropriate visa, such as an employer-sponsored visa, skilled visa or Working Holiday visa, depending on nationality, age, occupation and experience. Before relocating, arrange health insurance, tax and banking documentation, accommodation and an Australian tax file number. Hospitality workers should also check award rates, penalty payments, working hours and employer sponsorship requirements.