Front Office Supervisor

Job Description

The Front Office Supervisor supports the Front Office Manager in running daily reception operations at ibis One Central. Requirements typically include previous hotel front office experience, strong knowledge of check-in and check-out procedures, familiarity with hotel systems such as Opera, good English communication skills, and the flexibility to work shifts, weekends, and public holidays. The candidate is expected to supervise reception colleagues, allocate duties, handle guest requests and complaints professionally, maintain accurate billing and guest records, coordinate with other departments, and uphold Accor service standards. A friendly, organised, hands-on approach, attention to detail, and the ability to remain calm during busy periods are important.

Company Info

Accor is a major international hospitality group operating a wide portfolio of hotels, resorts, and lifestyle brands worldwide. Its brands range from economy accommodation, including ibis, to premium and luxury properties such as Novotel, Pullman, Mövenpick, Fairmont, and Raffles. ibis One Central is located within Dubai World Trade Centre, making it convenient for business travellers, exhibitions, conferences, and city attractions. The hotel focuses on practical accommodation, efficient service, modern facilities, and value for money. Accor promotes a multicultural working environment and provides career opportunities across front office, food and beverage, housekeeping, finance, engineering, and management. Employees may also benefit from internal training, professional development, and hotel stays through Accor’s staff programmes, depending on local policies and eligibility.

Destination Guide

The United Arab Emirates is not an island nation, but Dubai and the other emirates offer strong opportunities in hotels, restaurants, tourism, retail, aviation, events, and business services. The culture combines Emirati traditions with a highly international population; modest dress, respectful behaviour, and awareness of Islamic customs are important. Dubai provides a fast-paced lifestyle, excellent public transport, modern shopping and entertainment, beaches, and desert activities, though accommodation and schooling can be expensive. Most overseas employees need an employment visa sponsored by their employer, who generally arranges medical checks, Emirates ID processing, and residency formalities. Candidates should confirm salary, accommodation, meals, transport, insurance, leave, and contract terms before relocating. Summers are extremely hot, while winters are generally warm and comfortable. English is widely used in workplaces, although Arabic is the official language.