Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, completes check-in and check-out, handles reservations and payments, answers enquiries, and supports a smooth stay. Candidates should have hospitality or front-office experience, good English communication skills, a professional and friendly manner, and confidence using hotel systems and standard office software. Knowledge of Opera or similar property-management systems is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, with strong attention to detail, problem-solving ability, and a genuine commitment to guest satisfaction. Previous experience in the UAE or an international hotel environment may be preferred.

About the employer

ibis World Trade Centre Dubai is an economy hotel operated under ibis, one of the internationally recognised brands of Accor, a global hospitality group. Located within Dubai World Trade Centre, the hotel serves business travellers, exhibitors, tourists, and guests attending major events. ibis hotels focus on practical comfort, accessible pricing, efficient service, and a welcoming atmosphere. As part of Accor, the property benefits from global operating standards, established training programmes, employee benefits, and opportunities to develop within a large international hotel network. The hotel’s location provides convenient access to Dubai’s business district, metro system, shopping areas, restaurants, and major attractions. Its guest-service team plays an important role in delivering fast, friendly, and reliable experiences while supporting Accor’s broader commitment to hospitality, responsible tourism, and inclusive workplaces.